Refund and Returns Policy
Overview
Welcome to the PinnacleGO online store (https://www.pinnaclego.store). This Refund and Returns Policy explains your rights and responsibilities when requesting a refund, exchange, or return of products purchased from our website. By placing an order, you agree to comply with the terms set out below.
Eligibility for Returns
General Conditions
- Products must be returned within 30 calendar days from the date of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (order number or receipt) is required for all returns.
Non‑Returnable Items
- Personalized or custom‑made products.
- Digital downloads, software licenses, and subscription services.
- Sale or clearance items marked as “final sale.”
Return Process
Step‑by‑Step Instructions
- Contact our Customer Support team at [email protected] or call +1(806)737-9486to request a return authorization. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will issue a Return Merchandise Authorization (RMA) number and provide a prepaid shipping label, if applicable.
- Pack the item securely, include the RMA number inside the package, and ship it to the address supplied in the return instructions.
- Once the returned product is received and inspected, we will notify you of the approval status.
Refunds
Refund Methods
Approved refunds will be issued using the original payment method within 7‑10 business days after we confirm receipt of the returned item.
Partial Refunds
In cases where the returned product shows signs of use, damage, or missing accessories, we may issue a partial refund at our discretion.
Exchanges
If you prefer an exchange for a different size, color, or product, please indicate this in your return request. Exchanges are subject to product availability and will follow the same return procedure.
User Responsibilities
- Ensure the return package is properly labeled with the correct RMA number.
- Pay for any return shipping costs unless the return is due to a defect or error on our part.
- Retain proof of shipment until the refund or exchange is completed.
Legal Disclaimers
PinnacleGO reserves the right to refuse any return that does not meet the criteria outlined in this policy. This policy does not affect any statutory rights you may have under applicable consumer protection laws.
Contact Information
If you have questions about this Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1(806)737-9486
- Address: